Shipping policy
Shipping Policy
Last updated: September 30, 2026
All orders are fulfilled by Amazon's logistics network (MCF): fast, tracked, and reliable.
Where we ship
We ship to addresses within the 48 contiguous United States. We are unable to deliver to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO military addresses.
Shipping rates
- FREE shipping on all orders of $50 or more. In practice: every stand, feeder, rack and multi-pack ships FREE.
- Orders under $50 (a single hay bag, for example) ship for a flat rate of $4.99.
Processing time
In-stock orders ship within 24–72 hours (business days). Orders placed on weekends or holidays are processed the next business day.
Delivery time
Standard delivery takes 2–5 business days after your order ships. Large or heavy items may take a few extra days.
Restocking items
When a product is restocking, its product page, your cart and checkout show the estimated delivery window before you order. Your order ships as soon as the new stock arrives. If that estimate changes, we email you right away, and you can cancel for a full refund at any time before your order ships.
Multiple packages
If your order includes several items, they may ship in separate packages and arrive on different days. This is normal and no action is needed on your side.
Tracking
You'll receive a tracking number by email as soon as your order ships. If your tracking hasn't updated for more than 5 business days, contact us at contact@goatzy.us and we'll investigate right away.
Address changes
Email contact@goatzy.us as soon as possible if you need to change your address. We cannot change it once the order has shipped.
Lost or damaged in transit
If your order arrives damaged or doesn't arrive at all, email us within 7 days at contact@goatzy.us (with photos if damaged). We'll send a replacement or issue a full refund. You will never be left dealing with the carrier alone.
Questions
Email contact@goatzy.us, we're happy to help.