Customer Support

We reply within 1 business day, Monday to Friday

Email address

contact@goatzy.us

Support - Contact Us

We reply within 1 business day, Monday to Friday. Just let us know what we can help you with and we'll do our best.

  • Support

    Have a question about one of our products or how to use it?
    Our team is available via email at contact@goatzy.us.

    We reply within 1 business day, Monday to Friday.

  • Returns

    Every order placed on goatzy.us is covered by our 45-day money-back guarantee.

    Email contact@goatzy.us with your order number and we'll send you the return steps. Full details in our refund policy.

  • Shipping

    FREE shipping on orders of $50 or more ($4.99 below) to the 48 contiguous US states. In-stock orders ship within 24 to 72 hours and arrive 2 to 5 business days later.

    Follow your package on our Track my order page. Full details in our shipping policy.

Frequently Asked Questions

Clear answers to the most common questions about our products, quality, and support.

Can I also buy Goatzy on Amazon?

Yes. Goatzy is also sold on Amazon and Walmart.
Orders placed on goatzy.us ship from US warehouses and are covered by our 45-day money-back guarantee. Orders placed on Amazon or Walmart follow that marketplace's return policy.

What guarantees the quality of Goatzy products?

Our products are built to last.
They are made from durable materials such as hot-dip galvanized steel or stainless steel, designed to resist rust, weather, and heavy outdoor use.

Are your products suitable for outdoor use?

Yes. All our equipment is designed for outdoor use, even in tough conditions like rain, mud, and humidity.
They remain strong and reliable over time.

Are your products safe for animals?

Yes. Safety is a top priority.
Our designs are stable, with smooth edges and structures made to reduce stress and ensure animal comfort during use.

Is assembly difficult?

No. Assembly is quick and straightforward.
A step-by-step guide is included, and assembly usually takes 20 to 30 minutes with basic tools.

What should I do if my product has an issue or defect?

If you experience any issue, you can contact us directly by message, and we’ll work with you to find a solution.
We always aim to help as quickly as possible.

How do returns work?

Every order placed on goatzy.us is covered by our 45-day money-back guarantee.
Email contact@goatzy.us with your order number: we send you a return number and the address of our US warehouse, then refund you within 5 business days after your return arrives. Full details in our refund policy.

Will you be releasing new products?

Yes. We regularly develop new products and improvements, based on customer feedback and real farm needs.